At Mercier, we strive for nothing short of excellence. By developing and mastering state-of-the-art procedures, we stay on the cutting edge of flooring technology, taking the industry to new heights of innovation time and time again.

Practical Tips
Register Your Warranty    Installation Guide    Maintenance Guide    Legal Notice

Register Your Warranty


Register Your 35 Years
Residential Warranty

Congratulations and thank you for your trust in Mercier!

When you buy Mercier flooring, you get the best warranty in the industry. Your 35/5 Mercier warranty is effective upon purchase. For the full warranty, click here.

Note: Keep your proof of purchase (retailer invoice) in a safe place. You will need it to submit any claims.

Register your warranty and answer a few questions to help us serve you better.


Get Your 5 Years
Light Commercial Warranty

A commercial use warranty must meet certain specific criteria and be obtained prior to installation.

Contact your retailer before installation for criteria and assistance in obtaining your commercial warranty.


Register your
Mercier PRO warranty

Congratulations, and thank you for your trust in Mercier!

When purchasing a Mercier PRO flooring, you get a 15 years warranty on the finish and a limited life-time warranty on wood boards.

You can get all the conditions of this warranty in the printer-friendly pdf document, available here.


Register Your Residential Warranty

Fields with an (*) are required to register your warranty. When finished, click on "Register my warranty."

Please fill this form

Mrs. Mr.
First name :
Last name :
Adress :
City :
Province/State :  
Country :
Zip Code :
Phone number : 
e-mail :



Name of the retailer where you bought your floor



How did you discover Mercier Wood Flooring?

Radio ad
Home show
Yellow pages
Internet (web site or directory)
TV ad
Magazine ad
Mercier Retailer
Word to mouth
Else

If else, please specify:





Are the following words good synonyms of Mercier?
(rate 1 for "not a synonym at all" and 5 for "excellent synonym")

  1 2 3 4 5
Quality
Beauty
Durability
Cleanliness
Warmth
Innovation
Character
Authenticity
Tradition
Perfection
Variety
Service



On a scale from 1 to 5, please rate you satisfaction degree with the following statements (1=totally unsatisfied and 5= totally satisfied)

Information available on the Website
01   02   03   04   05

Information on the flooring installation
01   02   03   04   05

Mercier product
01   02   03   04   05

Information provided by the retailer
01   02   03   04   05

General shopping of Mercier flooring
01   02   03   04   05




If you could tell in 3 words what you are expecting from hardwood floors, what would be these words?

1.

2.

3.




What is important for you in the choice of a hardwood floor?




Please enter the code of your product, ad written on the sticker
(ex : MS-ROPR13-00R)




Quantity bought (in square feet) :

Please indicate if this new flooring is bought for:
a renovation     a new construction




At home, who usually makes renovation choices?
She does     He does     We both do

How old is this person?
0-25     25-35     35-50    50 et +

Who chose the flooring brand?
She does     He does     We both did

How old is this person?
0-25     25-35     35-50    50 et +




What are the other brands you considered during your shopping?
(multiple choice)

Bruce

Mirage

Préverco

Lauzon

Shaw

Mohawk

Vintage

BR111

Else :




Why did you finally choose Mercier? Please mention 3 main reasons:




Why did you finally choose this particular product? Please mention 3 main reasons:




Please rate the following statements (1= strongly disagree, 5=strongly agree):

"I really appreciated" 1 2 3 4 5
The salesperson service
Mercier Website
Mercier brochures
The information available at my retailer.



What is your marital status? :

Single
Married or alike
Divorced or separed
Widow
Else


How many children live in your home?

0
1
2
more than 2


What is the range of income your family belongs to? (k$)

0-20
20-35
35-50
50+



Please add any comment or impression on your new flooring here.